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Social media is definitely a game changer, but it is not a magic wand. It will not instantly boost a company’s sales, but it can definitely help. Social media gives the organization/business an opportunity to ask their customers questions about what they like and dislike and what they can do better. Their customers are going to talk about these things whether they listen or not. Wouldn’t it be smarter of them to listen and take the opportunity to fix the things customers are complaining about and continue to do the things they love?
I also believe that the longer a business waits to jump on the social media band wagon, the more advanced their competitors will be and it will be harder for them to catch up. Do you agree? How long do you think it will take before companies realize that social media is here to stay?
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ReplyDeleteI think it would be smarter for companies to listen to customer complaints and positive feedback because it will make the company have a good reputation, and this can lead to a larger client base and the company will grow.
ReplyDeleteI agree that if a company takes longer to get on the social media band wagon it will be harder for them to catch up. I also think that companies need to realize asap that social media is here to stay and if a company hasn't done anything about it, then they need to get going. The generation has changed and most everybody relies on technology, and that would be the best way to advertise their company.